Support

The Federation

Contact us

If you need help, have a question, or want to report a problem, email us:

We aim to respond within two business days.

Reporting content or behaviour

You can report any post directly in the app using the menu (⋯) on that post, and choosing Report post. Reports are anonymous and are reviewed by our moderation team.

You can also block any account from the same menu. Blocking hides that person's content from you immediately and prevents them from contacting you.

If something is urgent or involves a safety concern, email us directly at the address above and mark it Urgent.

Account help

Forgotten password. Use the “Forgot password?” link on the sign-in screen. A reset link will be sent to your registered email address.

Deleting your account. Open Settings → Delete Account in the app. This permanently removes your profile, posts, and messages, and cannot be undone. You can also use the account deletion page.

Trouble signing in. Check that you are using the email address you registered with. If a reset email doesn't arrive, check your spam folder before contacting us.

Common questions

Who can see my posts? You choose the audience for each post when you write it — everyone, your friends, your associates, or your followers. You can change the audience of an existing post at any time.

How do groups work? Public groups can be joined instantly. Private groups require approval from a group administrator; you'll be notified once your request is reviewed.

Do I need another app for video calls? No. Live video meetings are built into The Federation.

Permissions the app requests

The Federation only asks for a permission at the moment you use the feature that needs it:

You can change these at any time in your device settings.